Term and Conditions

Welcome to Our Magical World!

At Hidden Identity Costumes Store, we’re passionate about helping you create unforgettable transformations. These Terms and Conditions are designed to ensure your experience with us is as magical and seamless as the costumes we provide. Please read them carefully before placing your order.

1. Who We Are & Our Products

About Our Store

Hidden Identity Costumes Store specializes in high-quality costume products including:

• Vintage & Theme Collections: 60s & 70s, Awesome 80s, Around the World themes
• Hair Transformations: Afro Wigs, Bob Wigs, Beards
• Special Effects: 3D FX Transfer Tattoos, Body Glitter
• Character Pieces: Animal Adult costumes, Body Parts, Ballet accessories
• Accessories: Bags, Birthday Novelty items

2. Your Responsibilities as a Customer

Account Information

• Provide accurate and complete information when creating an account
• Keep your login credentials secure and confidential
• Update your information promptly if changes occur

Order Accuracy

• Review your order carefully before completing purchase
• Ensure shipping address is correct and complete
• Verify product selections, sizes, and quantities

Prohibited Activities

• No fraudulent activities or false information
• No commercial resale without authorization
• No misuse of products that could cause harm
• No infringement of intellectual property rights

3. Ordering & Payment Terms

Order Process

• Orders are processed within 1-2 business days after payment confirmation
• You will receive order confirmation and tracking information
• We reserve the right to cancel orders that cannot be fulfilled

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Shipping & Delivery

Shipping Restrictions: We ship worldwide except to select Asian countries and remote areas. Please contact us if unsure about delivery to your location.

4. Returns & Exchanges

Return Timeframe

You have 15 days from the delivery date to return items for refund or exchange.

Eligibility Conditions

Items must be:

• In original condition with tags attached
• Unworn, unwashed, and unused
• In original packaging with all accessories
• Accompanied by original receipt or proof of purchase

Non-Returnable Items

Return Process

1. Email return request to [email protected] with order details
2. Wait for Return Authorization Number and instructions
3. Package items securely in original packaging
4. Ship to our address in Australia
5. Allow 5-7 business days for processing after we receive return

Refund Information

• Credit/Debit Cards: 5-10 business days after processing
• PayPal: 3-5 business days after processing
• Shipping costs are non-refundable unless return is due to our error

5. Product & Service Description

Product Quality

We take pride in providing high-quality costume products. However, please understand that:

• Colors may vary slightly due to monitor settings
• Products are designed for temporary use and costume purposes
• Follow all usage instructions for best results and safety

Damaged or Defective Items

If you receive damaged or defective items, contact us immediately at [email protected] with photos. We will arrange replacements at no additional cost, including covering return shipping.

6. Intellectual Property

Our Rights

• All website content, logos, and designs are property of Hidden Identity Costumes Store
• Product designs and concepts are protected by copyright
• You may not reproduce, distribute, or create derivative works without permission

Your Content

By submitting photos or reviews, you grant us permission to use them for promotional purposes while respecting your privacy.

7. Liability Limitations

Product Usage

Our products are intended for costume and entertainment purposes. We are not liable for:

• Misuse of products beyond their intended purpose
• Allergic reactions or skin sensitivities (test products first)
• Injuries resulting from improper use
• Damages from failure to follow usage instructions

Website Usage

We strive to maintain website accuracy but are not liable for:

• Temporary website unavailability
• Minor errors in product descriptions or pricing
• Third-party actions or website links

8. Privacy & Data Protection

We respect your privacy and handle your personal information with care. Our complete Privacy Policy is available on our website and outlines how we collect, use, and protect your data.

9. Governing Law

These Terms and Conditions are governed by the laws of Australia. Any disputes shall be resolved in the appropriate courts of New South Wales, Australia.

10. Changes to Terms

We may update these Terms and Conditions periodically. Continued use of our website and services constitutes acceptance of any changes. The date of the last update will be indicated at the bottom of this page.